Every customer gets the same right answer, whoever picks up
For service teams who answer the same questions all day and the hard ones in between. We help you work the AI-first way, with agents that draft replies and report what customers ask about, and Hivemind, our flagship, holding your policies and tone for every AI tool.
Built for customer service managers, team leads, support agents, account support, office staff on the phone
Read by Claude, ChatGPT, Copilot and your agents · within your permissions
Sound familiar
The saved reply is out of date
The returns policy changed in spring, the saved reply did not. It still goes out every day, and each one comes back as a second contact.
New colleagues ask the person next to them
What to say about a broken product after the 14-day return window depends on who you ask. A new colleague learns the habits of whoever sits closest.
Nobody sees the pattern
The same question about a late delivery lands with four colleagues in one week. Each answers it well, and nobody tells operations there is a problem.
Everyone works from the same company
What changes once Hivemind, our flagship, is the knowledge under every AI tool and agent your team uses.
One source for every answer
Policies and approved answers are written once. Every colleague's AI tool, every draft and every new starter read the same rule.
Drafts with a source
Each draft shows the policy it rests on, so a colleague can check it at a glance, then send it or fix it.
Questions turn into fixes
The week's contact reasons go to the people who can fix the cause. Every question the knowledge base could not answer becomes a page to write.
Agents that do the work
Agents like these we build with you. Each has a toolbox: what it may read, what it may change, and what waits for a person.
Reply drafts
Every 15 minutes · on new mail to the service inbox
Reply drafts, every 15 minutes · on new mail to the service inbox: Reads each new customer mail, finds the policy and the order, and leaves a draft reply in the inbox with the source under it, for a colleague to send.
4 allowed · 1 waits for a person
Weekly themes
Every Friday · 16:00
Weekly themes, every Friday · 16:00: Groups the week's mail and team questions by contact reason, lists what the knowledge base could not answer, and posts the report to the team and to operations.
4 allowed · 1 does not exist for this agent
Connects today
- Gmail
- Knowledge base
- Slack
Next to what you already use
- Helpdesks such as Zendesk, Freshdesk or Trengo
- Order and customer systems such as Shopify, Lightspeed or your ERP
- Phone and chat tools such as Aircall or WhatsApp Business
- Saved replies and macros in the helpdesk
A system without a connector yet gets one: we build it as part of Build.
We set it up with you
Implement
We collect your policies, saved replies and the answers your best colleagues give, and write them as one set.
Automate
Reply drafts with a source on every new mail, and a Friday report on what customers asked.
Build
A connector to your helpdesk or order system, so drafts know the order, the delivery and the history.
Learn
Training for the team: answering with AI, checking the source, writing a missing answer for the next colleague.
Questions
We use Zendesk, not Gmail. Does it work?
Today the agent reads and drafts in a Gmail service inbox. For Zendesk, Freshdesk or Trengo we build the connector as part of Build. From day one, your team can use the knowledge base in any AI tool next to the helpdesk.
Will customers get AI mails nobody checked?
No. The agent saves drafts. Sending to a customer waits for a colleague's approval in the toolbox, and you can keep it that way. Your team reads, adjusts and sends, faster because the policy is already found.
What happens when a policy changes?
You change it once in the knowledge base, with a history of who changed what. From that moment every AI tool and every draft uses the new rule. The old saved replies in your helpdesk are the only thing left to clean up.