1. About these terms
These terms apply to every use of the Dienox platform and of dienox.com, provided by Dienox B.V., Europalaan 400, 3526 KS Utrecht, The Netherlands (“Dienox”, “we”). By creating an account, accepting an invitation or using the platform, you agree to them on behalf of the organisation you use it for (the “Customer”).
Dienox is a service for businesses and other organisations, not for consumers. Where a separate written agreement with Dienox exists, that agreement takes precedence over these terms where the two differ. General terms and conditions of the Customer do not apply.
2. Definitions
- Platform: the Dienox software and services, including the knowledge base, connections, agents and jobs, and the interfaces AI tools use to reach them.
- Organisation: the space on the platform that holds one Customer’s knowledge base, members and connections.
- User: a person with an account who is a member of an Organisation.
- Customer Content: everything the Customer or its Users put into the platform, and what the platform produces from it for them.
- AI tool: a third-party application, such as Claude, ChatGPT or Copilot, that a User connects to the platform.
3. The beta
The platform is currently offered as a beta, by invitation. During the beta, features may change, appear or disappear, and the platform is provided as it is, without guaranteed availability, response times or support levels, unless agreed otherwise in writing. We do our best to keep it available and to announce planned changes that affect you. Feedback you give us about the platform may be used to improve it, without obligation to you.
4. Accounts
Accounts are personal. Users keep their login details to themselves and tell us at once at security@dienox.com if they suspect someone else has access. The Customer decides who is a member of its Organisation and in which role, and is responsible for what its Users and its connected AI tools do within it.
5. Acceptable use
The Customer and its Users do not:
- use the platform against the law, or to infringe the rights of others;
- put content on it they have no right to process, or that is unlawful;
- try to reach data of another Organisation, or to get around a limit, permission or security measure;
- overload the platform on purpose, or reach it by automated means other than the interfaces we provide for AI tools;
- copy, resell or rebuild the platform, or reverse-engineer it where the law does not allow it.
If there is a serious breach of this article, or a risk to the platform or other customers, we may suspend access in whole or in part. We tell the Customer why, and restore access once the cause is gone.
6. Your content
Customer Content remains the Customer’s. We use it only to provide the platform to the Customer, as described in the data processing agreement, and we do not use it to train AI models. The Customer can export its knowledge base, with its full history, at any time, and takes it along when it leaves.
7. AI output and AI tools
Answers, drafts and actions produced by AI models can be incomplete or wrong. The Customer checks them before relying on them, and decides which actions an agent may take on its own and which wait for a person. AI tools the Customer connects are provided by third parties under their own terms. What such a tool does with what it reads is the responsibility of its provider and of the Customer who connected it, not of Dienox.
8. Fees
Use of the beta is free of charge unless a price is agreed in writing. Pricing after the beta is set per Organisation, and we agree it with the Customer before any fee applies. Nothing becomes payable without the Customer’s explicit agreement.
9. Confidentiality
Both parties keep confidential what they learn about each other that is marked as confidential or that they should understand to be so, and use it only for the purpose of this agreement. This does not apply to information that is public, was already known, or must be disclosed by law.
10. Intellectual property
All rights to the platform, its software, design and brand remain with Dienox or its licensors. The Customer receives a non-exclusive, non-transferable right to use the platform for its own organisation, for as long as this agreement lasts.
11. Data protection
Where we process personal data in Customer Content, we do so as processor for the Customer, under the data processing agreement, which forms part of these terms. How we handle personal data as controller, for example of Users’ accounts, is in our privacy policy.
12. Liability
Our total liability under or in connection with this agreement is limited to direct damage, up to the amount the Customer paid us in the twelve months before the event that caused it, with a minimum of €500. We are not liable for indirect or consequential damage, including lost profit, lost savings, lost data or damage from business interruption. These limits do not apply to damage caused by our intent or deliberate recklessness. A claim lapses if it is not reported to us in writing within twelve months after the Customer became aware of it.
We are not liable for a failure caused by circumstances beyond our reasonable control, including failures of the networks, hosting or AI models we depend on.
13. Term and ending
This agreement runs for an indefinite period. The Customer can stop using the platform at any time. We can end the beta or this agreement with 30 days’ notice by email, or at once in case of a serious breach of article 5. When the agreement ends, the Customer can export its Customer Content for 30 days, after which we delete it as set out in the data processing agreement.
14. Changes
We may change these terms. We announce a change that matters to the Customer by email at least 30 days before it takes effect. If the Customer does not agree, it can end the agreement before that date.
15. Law and disputes
These terms and every agreement they belong to are governed by Dutch law. Disputes are brought exclusively before the competent court in Utrecht, the Netherlands, unless the law requires otherwise. We would always rather talk first.
16. Contact
Dienox B.V.
Europalaan 400
3526 KS Utrecht
The Netherlands
Email: legal@dienox.com