# Every complex keeps its history when the property manager moves on. > Every tenant question, repair and service charge answered from the same facts. Source: https://dienox.com/solutions/property Last updated: 2026-10-11 For property managers, landlords and housing providers who look after many buildings and tenants. We help you work the AI-first way, with agents that draft repair replies and prepare the service charges, and Hivemind, our flagship, holding each complex's history for every colleague and AI tool. **Built for** property managers, landlords, housing [Join the beta](https://dienox.com/beta) [Talk to us](https://dienox.com/contact) ## Sound familiar. ### The building lives in one person's inbox. The property manager knows the lift in block B fails every winter and which roofer actually turns up. When she leaves, the portfolio goes to a colleague and the history stays behind. ### Tenants get a different answer every time. One colleague says the boiler repair is the tenant's cost, another says it is the landlord's. The tenant writes again, then goes to the Huurcommissie. ### The service charge statement is a spring scramble. Tenants must have last year's statement by 1 July. Invoices, meter readings and the agreements per complex sit in different places, so the work piles up in May and June. [Start with the product **Use Hivemind.** Your team's knowledge in every AI tool it already uses, from this week. Set it up yourself, with the beta. Meet Hivemind](https://dienox.com/hivemind) [Enterprise Problem Solving **Work with us.** We find the problems, show the solution, build the agents and train your people. With agentic AI, on Hivemind. Book a call](https://dienox.com/contact) ## Everyone works from the same company. What changes once Hivemind, our flagship, is the knowledge under every AI tool and agent your team uses. ### Same answer from everyone. The customer desk, the property manager and the contractor read the same agreements per complex. Who pays for what is settled once and answered the same way. ### Handovers without loss. When a portfolio moves to a colleague, the history, open repairs and promises to tenants are already written down with each complex. ### Prepared for the owners' meeting. Before the VvE meeting the manager has past decisions, budgets and the state of the MJOP for that complex on one page. [See how Hivemind works](https://dienox.com/hivemind) ## Agents that do the work. Agents like these we build with you. Each has a toolbox: what it may read, what it may change, and what waits for a person. **Repair request reply, every hour on weekdays · for the repairs mailbox:** Reads new repair requests, looks up who is responsible and which contractor serves that complex, and drafts the reply and the work order for a colleague to approve. **Service charge prep, every Monday at 09:00 · March to June:** Checks per complex which invoices, meter readings and allocation keys are still missing for the yearly statement and posts the list for the team in Slack. Connects today - Knowledge base - Gmail - Files - Slack Next to what you already use - Property management software such as Twinq, Viewpoint or Tobias AX - Accounting such as Exact or AFAS - Maintenance planning and MJOP tools - Shared mailboxes and portals for tenants and contractors A system without a connector yet gets one: we build it as part of Build. ## We set it up with you. ### [Implement](https://dienox.com/services/implement). We interview property managers and the customer desk, and write down each complex, agreement and owners' decision. ### [Automate](https://dienox.com/services/automate). Repair request replies, service charge preparation and follow-up of VvE decisions. ### [Build](https://dienox.com/services/build). A connector to your property management system, or a complex page for contractors with access, contacts and who pays. ### [Learn](https://dienox.com/learn). Training for the customer desk and managers: answering tenants with AI, checking the answer, keeping each complex current. ## Questions. ### Tenant data is personal data. How does this fit the AVG? Use the knowledge base for buildings, agreements and procedures, and keep individual tenant files in your property management system. The knowledge base belongs to your company, only your team can read it, and sensitive files can be marked confidential. Agents never mail a tenant without a person approving. ### We manage for many owners. Can an owner see another owner's buildings? Owners do not log in to it. It is for your own team, and each complex carries its own owner's agreements, so a colleague always reads the right terms. What an owner receives is what you send them, and agents only draft it. ### How much work is it to set up for a large portfolio? We start with the complexes that cause the most questions and the agreements that apply everywhere. Most of it comes from interviews and documents you already have. The rest is added as colleagues answer questions, often by asking their AI to write the answer back. ## More in Field and operations. [Logistics and transport Carriers, forwarders, warehouses Every planner, driver and warehouse lead works from the same customer instructions See the page](https://dienox.com/solutions/logistics) [Installation and field service Lifts, climate systems, doors, technical maintenance Every engineer on site knows the installation's history, quirks and last fix See the page](https://dienox.com/solutions/field-service) [Security and facility services Security companies, cleaning and facility services Every guard and cleaner knows the site instruction, even on their first shift See the page](https://dienox.com/solutions/security-services) [All solutions](https://dienox.com/solutions) ## Put your team ahead with AI. [Join the beta](https://dienox.com/beta) [Talk to us](https://dienox.com/contact)