# Every shipment runs the way the customer wants, whoever plans it. > Every planner, driver and warehouse lead works from the same customer instructions. Source: https://dienox.com/solutions/logistics Last updated: 2026-10-11 For carriers, forwarders and warehouses working for many customers, each with their own rules. We help you work the AI-first way, with agents that watch customer instructions and build claim files, and Hivemind, our flagship, holding every agreement for planners, drivers and the night shift. **Built for** carriers, forwarders, warehouses [Join the beta](https://dienox.com/beta) [Talk to us](https://dienox.com/contact) ## Sound familiar. ### The customer's rules live with one planner. Only Jan knows this retailer refuses mixed pallets after 14:00 and wants a call before every late delivery. When Jan is on holiday, the first refused load shows up as a cost. ### Drivers find out at the gate. The driver arrives at a distribution centre without the booked slot, the reference or the contact. The truck waits, the next stop slips, and the driving hours run out. ### Claims are rebuilt from memory. A customer claims damage weeks later. The CMR, the photos, the driver's notes and what was agreed sit in different places, and the answer takes days. [Start with the product **Use Hivemind.** Your team's knowledge in every AI tool it already uses, from this week. Set it up yourself, with the beta. Meet Hivemind](https://dienox.com/hivemind) [Enterprise Problem Solving **Work with us.** We find the problems, show the solution, build the agents and train your people. With agentic AI, on Hivemind. Book a call](https://dienox.com/contact) ## Everyone works from the same company. What changes once Hivemind, our flagship, is the knowledge under every AI tool and agent your team uses. ### One SOP per customer. Every instruction a customer sends lands in their SOP with a date. Planners, customer service and the warehouse read the same rules. ### New staff productive sooner. A new planner or forwarder asks how a customer's flow works, which documents it needs and whom to call, and gets your company's answer. ### Faster answers to customers. When a customer asks about a delay or damage, the facts of the trip and the agreements that apply are found in minutes. [See how Hivemind works](https://dienox.com/hivemind) ## Agents that do the work. Agents like these we build with you. Each has a toolbox: what it may read, what it may change, and what waits for a person. **Instruction watch, every weekday at 07:00 and 15:00:** Reads new mail from customers, spots changed slots, addresses or labelling rules, and proposes an update to the customer's SOP for the account owner to approve. **Claim file, every weekday at 09:00 ยท for new claims:** Collects the trip data, CMR and photos for each new claim, checks the customer's agreements and drafts the reply for customer service to approve. Connects today - Knowledge base - Gmail - Slack - Files Next to what you already use - Transport management and planning such as Boltrics or Ortec - Fleet and on-board computers such as Webfleet - Warehouse management systems per site - Customs declaration software and customer booking portals A system without a connector yet gets one: we build it as part of Build. ## We set it up with you. ### [Implement](https://dienox.com/services/implement). We interview planners, customer service and warehouse leads, and write each customer's SOP and address notes. ### [Automate](https://dienox.com/services/automate). Instruction updates, claim files and monthly reviews per customer. ### [Build](https://dienox.com/services/build). A connector to your TMS or WMS, or a driver page per stop with dock, reference and contact. ### [Learn](https://dienox.com/learn). Training for planners and customer service: AI for customer mail, SOPs and claims, and checking the answer. ## Questions. ### Our customers' data is confidential. Is it safe? The knowledge base belongs to your company and only your team reads it. Each customer's SOP sits with that customer, and files can be marked confidential. Nothing goes to other companies, and agents never send a customer anything without a person approving it. ### Can drivers use it? Yes, on their phone in the AI app your company picks, in their own language. They ask about an address or a customer rule and get the instruction your planners wrote. Questions are for when the truck is parked: driving comes first. ### We have hundreds of customers. Where do we start? With the customers that bring the most volume or the most trouble. We interview the planners and customer service people who know them and write their SOPs first. The rest follow as new instructions come in, which the instruction watch agent helps with. ## More in Field and operations. [Installation and field service Lifts, climate systems, doors, technical maintenance Every engineer on site knows the installation's history, quirks and last fix See the page](https://dienox.com/solutions/field-service) [Security and facility services Security companies, cleaning and facility services Every guard and cleaner knows the site instruction, even on their first shift See the page](https://dienox.com/solutions/security-services) [Construction and engineering Builders, installers, engineering firms From tender to handover, each project starts with what the last ones taught you See the page](https://dienox.com/solutions/construction) [All solutions](https://dienox.com/solutions) ## Put your team ahead with AI. [Join the beta](https://dienox.com/beta) [Talk to us](https://dienox.com/contact)