# Every email, product page and reply sounds like your brand. > Brand voice, product facts and Klaviyo learnings your whole team and its AI share. Source: https://dienox.com/solutions/ecommerce Last updated: 2026-10-11 For online shops and direct-to-consumer brands where a small team runs marketing, service and launches. We help you work the AI-first way, with agents that write the weekly email report and sum up customer questions, and Hivemind, our flagship, holding your brand voice for every AI tool. **Built for** online shops, direct-to-consumer brands [Join the beta](https://dienox.com/beta) [Talk to us](https://dienox.com/contact) ## Sound familiar. ### Every freelancer writes in a different voice. The copywriter, the agency and the person on customer service each have their own idea of the brand. The welcome flow sounds nothing like the Instagram caption or the packaging. ### Customer service types the same answers all day. Where is my order, can I still return this, does it fit if I am usually a medium. The answers exist somewhere, just not where the person on shift can find them. ### Nobody remembers why a campaign worked. Black Friday went well last year, but the segment, the subject lines and the send times are lost in Klaviyo and someone's notes. This year the team starts from scratch. [Start with the product **Use Hivemind.** Your team's knowledge in every AI tool it already uses, from this week. Set it up yourself, with the beta. Meet Hivemind](https://dienox.com/hivemind) [Enterprise Problem Solving **Work with us.** We find the problems, show the solution, build the agents and train your people. With agentic AI, on Hivemind. Book a call](https://dienox.com/contact) ## Everyone works from the same company. What changes once Hivemind, our flagship, is the knowledge under every AI tool and agent your team uses. ### One brand voice everywhere. Every AI tool on the team writes from the same voice guide and product facts, so a product page, a flow and a support reply sound like one brand. ### Launches without the scramble. Each launch has one brief with dates, stock, claims and assets, so marketing, customer service and the warehouse work from the same plan. ### Learnings that stay. What each campaign and flow taught you is written down next to the results, so next season's calendar starts from what worked. [See how Hivemind works](https://dienox.com/hivemind) ## Agents that do the work. Agents like these we build with you. Each has a toolbox: what it may read, what it may change, and what waits for a person. **Weekly email report, every Monday at 9:00:** Reads last week's Klaviyo campaigns and flows, compares them with the weeks before and posts a short report with what to try next in the marketing channel. **Customer question digest, every Friday at 15:00:** Reads the week's customer service mails, groups the questions your FAQ does not answer yet and drafts new reply examples for the team lead to approve. Connects today - Knowledge base - Klaviyo - Slack - Gmail Next to what you already use - Shop platforms such as Shopify or WooCommerce - Email and SMS such as Klaviyo - Customer service tools such as Gorgias or Zendesk - Shipping, returns and marketplaces such as Sendcloud and bol.com A system without a connector yet gets one: we build it as part of Build. ## We set it up with you. ### [Implement](https://dienox.com/services/implement). We capture your brand voice, product facts and return rules, and connect the AI tools your team already uses ### [Automate](https://dienox.com/services/automate). Agents for the weekly Klaviyo report, launch preparation and customer service reply examples ### [Build](https://dienox.com/services/build). A tool that drafts product pages and launch emails from your brand voice and product facts ### [Learn](https://dienox.com/learn). Training for marketing and customer service on writing with AI in your voice and checking product claims ## Questions. ### Does it connect to Klaviyo? Yes. You connect Klaviyo once and agents can read your campaigns, flows and results, and post a report in Slack. They do not send campaigns or change flows, so nothing reaches your subscribers without your team. ### Will AI make claims about our products that we may not make? Your product section lists the claims you may and may not make, for example for cosmetics or supplements. Every AI tool reads those rules before it writes. A person still checks anything that goes public. ### We are a team of five. Is this worth the effort? Small teams often need it most, because everyone does three jobs. We set up the voice, the products and the return rules for you. After that, the team keeps it current by telling their AI what changed. ## More in Commerce and hospitality. [Hospitality and restaurant groups Restaurants, hotels, catering Recipes, allergens, house rules and event details every location and new hire can ask See the page](https://dienox.com/solutions/hospitality) [Fitness and leisure chains Gyms, studios, leisure parks Club procedures, membership rules and safety steps every location and front desk shares See the page](https://dienox.com/solutions/fitness) [Franchise and multi-location Franchises, chains, multi-site businesses One handbook every franchisee and store manager can ask, and every store visit on record See the page](https://dienox.com/solutions/franchise) [All solutions](https://dienox.com/solutions) ## Put your team ahead with AI. [Join the beta](https://dienox.com/beta) [Talk to us](https://dienox.com/contact)