# Every customer gets the same right answer, whoever picks up. > Every reply from the same policies, drafted before you open the mail. Hivemind: one knowledge base every AI tool reads, and agents that do the work. Source: https://dienox.com/solutions/customer-service Last updated: 2026-10-11 For service teams who answer the same questions all day and the hard ones in between. We help you work the AI-first way, with agents that draft replies and report what customers ask about, and Hivemind, our flagship, holding your policies and tone for every AI tool. **Built for** customer service managers, team leads, support agents, account support, office staff on the phone [Join the beta](https://dienox.com/beta) [Talk to us](https://dienox.com/contact) ## Sound familiar. ### The saved reply is out of date. The returns policy changed in spring, the saved reply did not. It still goes out every day, and each one comes back as a second contact. ### New colleagues ask the person next to them. What to say about a broken product after the 14-day return window depends on who you ask. A new colleague learns the habits of whoever sits closest. ### Nobody sees the pattern. The same question about a late delivery lands with four colleagues in one week. Each answers it well, and nobody tells operations there is a problem. [Start with the product **Use Hivemind.** Your team's knowledge in every AI tool it already uses, from this week. Set it up yourself, with the beta. Meet Hivemind](https://dienox.com/hivemind) [Enterprise Problem Solving **Work with us.** We find the problems, show the solution, build the agents and train your people. With agentic AI, on Hivemind. Book a call](https://dienox.com/contact) ## Everyone works from the same company. What changes once Hivemind, our flagship, is the knowledge under every AI tool and agent your team uses. ### One source for every answer. Policies and approved answers are written once. Every colleague's AI tool, every draft and every new starter read the same rule. ### Drafts with a source. Each draft shows the policy it rests on, so a colleague can check it at a glance, then send it or fix it. ### Questions turn into fixes. The week's contact reasons go to the people who can fix the cause. Every question the knowledge base could not answer becomes a page to write. [See how Hivemind works](https://dienox.com/hivemind) ## Agents that do the work. Agents like these we build with you. Each has a toolbox: what it may read, what it may change, and what waits for a person. **Reply drafts, every 15 minutes · on new mail to the service inbox:** Reads each new customer mail, finds the policy and the order, and leaves a draft reply in the inbox with the source under it, for a colleague to send. **Weekly themes, every Friday · 16:00:** Groups the week's mail and team questions by contact reason, lists what the knowledge base could not answer, and posts the report to the team and to operations. Connects today - Gmail - Knowledge base - Slack Next to what you already use - Helpdesks such as Zendesk, Freshdesk or Trengo - Order and customer systems such as Shopify, Lightspeed or your ERP - Phone and chat tools such as Aircall or WhatsApp Business - Saved replies and macros in the helpdesk A system without a connector yet gets one: we build it as part of Build. ## We set it up with you. ### [Implement](https://dienox.com/services/implement). We collect your policies, saved replies and the answers your best colleagues give, and write them as one set. ### [Automate](https://dienox.com/services/automate). Reply drafts with a source on every new mail, and a Friday report on what customers asked. ### [Build](https://dienox.com/services/build). A connector to your helpdesk or order system, so drafts know the order, the delivery and the history. ### [Learn](https://dienox.com/learn). Training for the team: answering with AI, checking the source, writing a missing answer for the next colleague. ## Questions. ### We use Zendesk, not Gmail. Does it work? Today the agent reads and drafts in a Gmail service inbox. For Zendesk, Freshdesk or Trengo we build the connector as part of Build. From day one, your team can use the knowledge base in any AI tool next to the helpdesk. ### Will customers get AI mails nobody checked? No. The agent saves drafts. Sending to a customer waits for a colleague's approval in the toolbox, and you can keep it that way. Your team reads, adjusts and sends, faster because the policy is already found. ### What happens when a policy changes? You change it once in the knowledge base, with a history of who changed what. From that moment every AI tool and every draft uses the new rule. The old saved replies in your helpdesk are the only thing left to clean up. ## More roles. [IT and security IT managers, CISOs, security officers, privacy officers, IT administrators Which AI tool reads what, decided in one place, with a trail of every action See the page](https://dienox.com/solutions/it-security) [Executives and boards CEOs, owners, managing directors, management teams, board and supervisory board members Board packs, decisions and the year plan, read by every director's AI tool See the page](https://dienox.com/solutions/executives) [Operations COOs, operations managers, office managers, process owners, quality managers, team leads Procedures, exceptions and the weekly review, the same for every team and every AI tool See the page](https://dienox.com/solutions/operations) [All solutions](https://dienox.com/solutions) ## Put your team ahead with AI. [Join the beta](https://dienox.com/beta) [Talk to us](https://dienox.com/contact)